Tuesday, November 30, 2010

STAINMASTER's new website

If you have noticed STAINMASTER® has recently launched a new website (see http://www.stainmaster.com/). They have added a lot of new features, including browsing samples swatches, get design tips and saving your favorites to My Vision Board. Definitely an improvement over their old website. Although, I wish they had not used black and greys for the overall color scheme.



Flooring dealers should take a look at the Stainmaster dealer locator. Many dealers are listed but not many have their website address (URL) included with their listing. You might want to check with your Invista territory manager to get your website listed.

Also, I am surprised when I do click on a link to retailer's websites how few say anything about having Stainmaster carpet and/or vinyl. It's a popular carpet search term by many online flooring consumers, so you should dedicate some space on your website to talk about STAINMASTER® Carpets.

Friday, November 19, 2010

Google Insights for Search for carpet, hardwood & laminate flooring for 2010

One of Google’s free web tools that I like to use from time to time is Google Insights for Search (http://www.google.com/insights/search/). This tool is meant to show you search trends over a given time period and region. You can glean some insights into what is growing in popularity among searchers, insights into seasonal changes in demand, and make some conclusions that might help you with your web marketing strategies.

Let’s look at some examples. Below are several snapshots I took while using Google Insights for Search for keyword terms: carpet, hardwood flooring and laminate flooring. I filtered the results to help focus on possible new buyers in the USA only, for 11 months in 2010. One image shot shows the Top 10 search terms and the other image snapshot shows the rising search terms for 2010 as compared to the previous time period. I did this for all three search phrases (carpet, hardwood flooring and laminate flooring). I have included my actual search phrase with negative keyword filters I used and a link so you can actually go see the results yourself on Google Insights for Search. (See Notes at bottom of post.)

1. Carpet (carpet -cleaning -cleaners -cleaner -red -beetle -flying -beetles)

Link: http://www.google.com/insights/search/#q=carpet%20-cleaning%20-cleaners%20-cleaner%20-red%20-beetle%20-flying%20-beetles&geo=US&date=1%2F2010%2012m&cmpt=q




** Notice above how "Martha Stewart Carpet" has shown significant growth in 2010 versus on 2009. Do you think Home Depot has anything to do with that? I certainly do. Also, "Stainmaster carpet styles" has also shown siginificant growth. Is that due to Lowe's?  Note also in the top 10 searches for 2010 for the USA how many actual carpet manufacturer's brand names appear.

2. Hardwood Flooring (hardwood flooring -cleaning -tile -wood -installing -install -installation -lumber -laminate)

Link: http://www.google.com/insights/search/#q=hardwood%20flooring%20-cleaning%20-tile%20-wood%20-installing%20-install%20-installation%20-lumber%20-laminate&geo=US&date=1%2F2010%2012m&cmpt=q




3. Laminate Flooring (laminate flooring -cleaning -tile -wood -installing -install -installation)





Notes:

a. Google defines Rising Search as: "Rising searches are searches that have experienced significant growth in a given time period, with respect to the preceding time period."

b. Negative keywords are displayed with the minus sign (-) in front of the word. For example: -cleaners. You can use this to tell Google Insights not to include search phrases that include that word. This helps filter the results to what you want to focus on. In my above case, I want to try to find search insights for people possibly looking to buy, not install or clean their flooring.

4. I decided to add one more. Carpet search insights for only the past 90 days. This demonstrates how the results may change when you adjust the timeframe in Google Insights for Search. I also refined my search results by omitting a few more keywords.

Carpet (carpet -cleaning -cleaners -cleaner -red -beetle -flying -beetles -tile -clean -remove -flooring -tiles -magic)

http://www.google.com/insights/search/#q=carpet%20-cleaning%20-cleaners%20-cleaner%20-red%20-beetle%20-flying%20-beetles%20-tile%20-clean%20-remove%20-flooring%20-tiles%20-magic&geo=US&date=today%203-m&cmpt=q



** stainmaster carpet - was already a very popular search phrase so it will not appear as high in the Rising Search results.

Wednesday, November 17, 2010

Using video to make your sales pitch

Home Depot's Total Carpet Solution video is an excellent video marketing example. In a matter of a couple of minutes carpet shoppers learn "Why buy carpet from Home Depot". The underlying powerful message is sure to capture the interest of their online visitors. Plus, the Home Depot carpet video conveys the message much better than they could with just text words on a web page. Most people won't read a lot of text but they will probably watch the short video. Add to this the video can be shared on blogs like this or on a Facebook page. Kudos to Home Depot for a great video.


Carpet retailers (as well as other types of retail businesses) and the various flooring buying groups should think about creating videos similar to this excellent Home Depot carpet video, post them on YouTube and embed them in their websites. With the inexpensive, easy to use, flip camcoders and HD point and shoot cameras there are a lot of  cost-effective ways today to create compelling online videos to help drive store traffic. So what are you waiting for?

Tuesday, November 16, 2010

What does your target audience want to see?

Having a website is not enough anymore. Competition is all over the Internet and you only have a few precious seconds to capture and hold your target audience’s attention before they click and leave forever. This means we better know our audience’s wants and needs and have a well thought out content strategy.

So often when I work with retail clients they express the things they like versus what is important to their audience. Instead of asking yourself “What do I want on my website?” ask “What does my target audience want on my website?”

Creating an ongoing content strategy should begin with defining what is it your audience will want to see. Too often websites are created and left stagnant. Updates to the websites are non-existent and visitors abandon the websites quickly. For 2011, the smartest thing a business could do on the Internet is to create a website content strategy based on the question: “What does my target audience want to see?” and make a commitment to regularly update their website. Start by scratching the question and possible answers down on paper. Maybe ask customers what they want on a website. Follow industry trends and who is getting your audience’s attention. Last, be sure to use website analytics to determine what web pages are working and not working.

After all, it is not about you, it’s about them. By satisfying their online needs you definitely will have a much greater chance of capturing more online customers.

Thursday, November 11, 2010

Do you love loyalty/reward points?

Well most people must, because it seems today more and more retail businesses are offering points as a reward for purchases made at their stores. For example, I receive points at my GM/Chevy and Ford dealers when I get repairs done. When I return I can use the points as dollars to reduce my next repair bill. Recently we bought a new flat screen TV at Best Buy and they gave us points that I can claim at their Reward Zone towards additional purchases. Cabelas gives points when I use their credit card which can be used towards new purchases at Cabelas. Sometimes Cabelas offers double points when you make purchases at Cabelas with the card. True Value stores gives points on purchases made and at my local grocery store I get points that I can turn into money off my gas purchases at the local gas station down the road.

The point system is meant to get customers to return and buy more items and services from the merchant. Is it working? Well it must be because more and more stores are using it. It's a nice feeling when you walk up to the checkout counter to pay and the clerk asks you do want to use your points towards your payment. It does help build loyalty, especially if the service and products are good.

The other thing I see happening is to enroll in the points program the retailer is able to capture your email address. Now they have your permission to send you emails with various promotions to get you back in  their store to buy more and get additional points. After all, email is a terrific way of get a sale message to your local target audience.

So how can other types of retail businesses, like flooring and furniture stores use points to build loyalty and increase sales? It's tougher for them because consumer purchases are so infrequent. Can a carpet store work with a local carpet cleaning company to allow consumers to earn points towards their next flooring purchase or next carpet cleaning? Or, can several different local businesses get together and offer points that can be redeemed at any of the particating retailers? Maybe offer contractors or interior designers points every time they make purchases through your store.

Anyone have any other thoughts?

Wednesday, November 3, 2010

Getting A Handle on Website Search Engine Optimization

Since many businesses are still clueless about search engine optimization (SEO) and what it involves I thought I would post part of a seminar I did at a trade show convention back in 2004. Hopefully, this will give business owners better insights into what is entailed in optimizing a website and why we do it.

How Do Search Engines Work?
In general, search engines use sophisticated software applications (called spiders or robots) to crawl the Internet and read web pages. Search engine robots find new web pages by following links from web page to web page and through people submitting their website address directly to the search engines. Each page read is then cataloged into a huge database. They then use very complex algorithms and computational formulas to determine which web pages they should list, which is based off of a page’s relevancy and popularity to the words typed in by a person performing a search. Search engine web page listings are commonly referred to as Search Engine Rank Position or SERP for short.

Search Engine Optimization
You can have a $500,000 website, but if no one can find it than you have wasted a lot of time and money. With millions and millions of websites today, getting lost in the sea of web pages is very easy to do. Since so many people use the search engines to find what they are looking for online, we must continually optimize our websites for better search engine listing postions to consistently drive potential online customers to our websites. Search engines are not only consumers resource guide but also many times their yellow pages today.

Search engine optimization is really about optimizing specific “sets of keywords” within the various pages and page elements to help your website achieve a higher search engine ranking positions (called SERPs). The exact sets of keyword phrases should mirror the words your targeted audience uses when performing a search. It should be noted, keyword optimizing strategies will differ between manufacturers looking for a more global targeted audience versus retailers interested only in connecting with their local online shoppers.

Although optimizing web pages may seem easy at first, it does take a lot of time, effort, industry knowledge and search engine expertise to really be effective. To make things more complicated, search engines are always tweaking their algorithms, adding new things to their listing mix, and smart competitors can visibly see your strategies and duplicate them. Plus, the search engine industry is constantly changing the playing field.

Also, no two search engines yield the same algorithmic results. So what works with one search engine may not produce the same results with another search engine, or may be slightly different from region to region. So what someone in California sees when doing a search may be slightly different than what someone in New York will see when conducting the exact same search.

Keywords and Keyword Phrases
Keywords and phrases are used to help the Search Engines determine exactly what a web page is all about. Search Engines reading all the text on a page will give more weight to words that are consistently repeated in the page title tag and within the page itself. This is commonly referred to as: “keyword density” and applies to individual pages as well as the overall web site.

At the same time, overuse of keywords within a page may penalize your overall rankings. Using too many different sets of keywords within the same page can confuse the search engine spider and cause your overall rank to diminish.

It is important to realize four things:
  1. Search Engine robots only READ TEXT content!! They can NOT read graphics, flash, etc. and they ignore Javascript.
  2. Search Engines cannot insert text into a form and click the submit button, so pages behind a form cannot be crawled by the search engines. For example, search engine robots cannot enter a zipcode and click the submit button to see store listings.
  3. Do not overuse keywords and never try to be sneaky in your keyword strategies.
  4. No one has real control over the Search Engine ranking position. It can change from day to day depending on the Search Engines algorithms and formulas. It is an ongoing job to keep good rank position for a specific set of keywords.
Keyword Phrases and Qualifiers
Most people use 2-3 or more words together when conducting a search. So it is important to optimize your keyword phrases within your web page for the words your targeted audience most often uses when searching for your products and services. Too often website owners tell their web developers to target very general keyword phrases. These general terms may not get you your true targeted audience (especially local audience) and can be extremely costly to obtain high search engine ranking positions. If all I sell is “hardwood flooring” I do not want everyone who searches with the keyword “flooring”, because chances are they are not in the market to buy a hardwood floor. Also, if I am a flooring store in “Maine” do I really want to bother interacting with people from “California”? To help pull our real targeted audience to our website we need to optimize all keywords and phrases with well thought out keyword qualifiers that mirrors what our targeted audience uses.

Adding qualifiers to keyword phrases will accomplish two things. This will help get a more targeted audience and it will be much easier to obtain a higher search engine rank position than using generic terms and the more competitive phrases. This is especially true for retailers who really only want to attract their local targeted potential buyers.

Geographic-related Qualifiers

If your business products and services are limited by defined geographic area, it is probably not worth going after highly competitive terms that don’t specify your specific region. For example, if you are a carpet store in “Atlanta, GA.” adding geographic qualifiers (in this case "Atlanta carpet store" or "Georgia plumbing supply") means you have a better chance of being listed on page #1 for that exact phrase (versus “carpet” by itself) which should also attract a much more targeted shopper to your website.

Descriptive Noun Qualifiers

The addition of a descriptive noun can take a keyword phrase that attracts a more general audience and transform it into a phrase that will attract the exact type of targeted traffic that you seek. As example, “hardwood flooring” is a very broad term and is very competitive between web sites looking for high rankings. Adding a descriptive noun modifier (such as “store”, “retailer” or “stores”) will help you target exactly the type of traffic you really want. The term “hardwood flooring store” is also much easier to obtain high ranking position than “hardwood flooring” and will probably get you a more targeted buyer who is seriously looking where to buy their hardwood floor.

Descriptive Adjective Qualifiers
Using descriptive qualifiers can also help you achieve high ranking positions with your targeted audience. If your business is strictly selling “round area rugs” than you can get a much more targeted audience for a lot less effort if you add “round” to the keyword phrase “area rugs”. This helps narrow your audience to those looking specifically for “round area rugs”.

Poor Quality Qualifiers
These are generally words (“free”, “advice”, “guide”) that attract the wrong type of audience that has no intention of going to your business or buying from you.  In the flooring industry we have specific words like “install” or “installing” that when used may target consumers looking for installation help after they have already made the flooring purchase at another store. If you are looking to drive consumers to your store to buy flooring you definitely don’t want to bother giving out free installation advice to every DIY consumer on the Internet.

Incoming Links
Google uses incoming links to web sites to determine how popular a web site may be for a given subject, or keyword phrase. This is referred to as: “Link Popularity”. In laymen terms what this means is every web site that links back to you gives you a popularity vote. The more popularity votes (incoming links) you receive the higher your ranking listing position will be in Google for a given search phrase. This is why the popular flooring manufacturers generally do well in rank position, everyone links back to them which increases dramatically their link popularity with Google.
Three important factors will also effect you link popularity:
  1. What keywords are used within the link’s description. <a href=”http://www.mysite.com/”>Milwaukee Carpet Store</a>
  2. An external page’s content relevancy to your website’s content is extremely important. A page link coming from the wrong content may have a negative effect to your website’s link popularity.
  3. The page ranking of the page linking to your website can also be an important factor.
  4. Authoritative websites, such as government websites are great sources to obtain a listing from and carry a lot of weight with the search engines, so do many major manufacturer and major online publication type websites.
*** Note: Although this is true today, these rules may change at any time.

Regardless, if incoming links gain you link popularity they will help get you more traffic. If you exchange links with other targeted web sites you will see more traffic and exchanging links between web site owners is almost always free.

Internal Links
The same rules apply to internal links pointing to other pages within your website. Use good keyword strategies within the link descriptions for all internal links.